Our Return Policy

·    We accept returns on Elizabethan Classics faucets and plumbing parts without any restocking fee. All Sunrise Specialty Products items and Elizabethan Classics bathtubs require a 25% restocking fee plus the freight and crate fees.

 ·      On bathtubs, please be certain that you have chosen what you want because-

·       Tubs are big heavy things that are shipped factory direct and  returning is no small chore. When a tub is received, it must be inspected for damage before signing. If it is damaged, please refuse immediately and do not accept it. Please leave it on the truck. You will be shipped another tub within 24 hours. If you do accept the tub without noting damage it will be a bit more difficult to process but we will work with you in resolving the problem.

·       If it is not damaged and you desire to return it without accepting another, you will be charged for the freight inbound and outbound. The factory charges a 25% restocking fee which will be assessed to our company and in turn be charged to the customer.

·       We maintain the lowest prices in a competitive market  and strive to work fairly with all of customers.  We are on your side and will “go to bat” for you in all cases of warranty and freight damage.